Refund Policy

Last updated: July 31, 2026

At Cupheal.store, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

1. Returns

You have 30 days from the date you received your item to request a return. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In the original packaging
• Accompanied by proof of purchase (order number or receipt)

2. Non-Returnable Items

The following items cannot be returned:

• Items that have been used or damaged by the customer
• Items returned more than 30 days after delivery
• Sale or clearance items (unless defective)

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5–10 business days.

4. Late or Missing Refunds

If you have not received your refund after 10 business days, please check your bank account again, then contact your credit card company or bank. If you still have not received your refund, please contact us at support@cupheal.store.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please email us at support@cupheal.store.

6. Shipping Costs for Returns

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

7. Contact Us

If you have any questions about our Refund Policy, please contact us at support@cupheal.store.